Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 531 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
4. 4.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) speaking clearly (d) hanging up suddenly
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
7. 7.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) noting key details
12. 12.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) stating why you called (d) a noisy background
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) noting key details (d) a noisy background
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) a noisy background (d) eating while talking
19. 19.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) not saying who you are
22. 22.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) speaking clearly (d) eating while talking
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) a noisy background (d) greeting first
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
28. 28.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) saying thank you (d) saying your name
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) saying your name (d) calling at a fair time
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit

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