Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 532 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
6. 6.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
7. 7.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) asking “Is now okay?” (d) saying your name
8. 8.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) stating why you called (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) saying thank you (d) chatting to others
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) greeting first
15. 15.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) saying your name (d) asking “Is now okay?”
17. 17.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) mumbling your name (d) a noisy background
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) greeting first (d) calling at a fair time
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) calling very late
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) greeting first (d) asking “Is now okay?”
22. 22.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) not saying who you are (d) calling very late
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) asking “Is now okay?” (d) calling very late
24. 24.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
25. 25.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) hanging up suddenly
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) a noisy background (d) stating why you called
30. 30.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
31. 31.True or false: “greeting first” is a polite phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) stating why you called (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) stating why you called (d) calling very late
35. 35.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) saying your name (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) mumbling your name (d) greeting first
39. 39.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) saying thank you (d) speaking clearly

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