Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 533 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) mumbling your name (d) noting key details
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “greeting first” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) shouting into the phone (d) greeting first
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
13. 13.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) stating why you called (d) saying thank you
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) eating while talking (d) calling very late
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) eating while talking (d) greeting first
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) chatting to others (d) stating why you called
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
30. 30.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.True or false: “saying your name” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) greeting first (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) calling very late (d) speaking clearly
37. 37.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
38. 38.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) a noisy background (d) stating why you called

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