Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 534 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) shouting into the phone (d) calling very late
2. 2.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) mumbling your name (d) speaking clearly
4. 4.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) stating why you called (d) asking “Is now okay?”
7. 7.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) speaking clearly (d) not saying who you are
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) saying thank you (d) saying your name
11. 11.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) calling very late (d) stating why you called
16. 16.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) stating why you called (d) hanging up suddenly
17. 17.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) mumbling your name (d) greeting first
19. 19.True or false: “greeting first” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) greeting first (d) chatting to others
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) shouting into the phone (d) mumbling your name
27. 27.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
28. 28.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) not saying who you are (d) chatting to others
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) hanging up suddenly (d) mumbling your name
31. 31.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) greeting first (d) stating why you called
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “calling very late” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students