Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 535 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) hanging up suddenly (d) calling at a fair time
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying your name (d) saying thank you
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) mumbling your name (d) hanging up suddenly
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling at a fair time (d) hanging up suddenly
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) greeting first (d) hanging up suddenly
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) a noisy background (d) hanging up suddenly
14. 14.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
18. 18.True or false: “calling very late” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.True or false: “saying your name” is a rude phone habit. (a) False (b) True
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) asking “Is now okay?” (d) chatting to others
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) saying your name (d) eating while talking
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) asking “Is now okay?” (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) saying your name (d) shouting into the phone
26. 26.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
29. 29.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) a noisy background (d) stating why you called
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) eating while talking (d) hanging up suddenly
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) saying thank you (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) not saying who you are (d) noting key details
36. 36.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
37. 37.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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