Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 536 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) eating while talking
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
4. 4.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) eating while talking (d) shouting into the phone
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying your name (d) calling very late
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
11. 11.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
12. 12.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) eating while talking (d) saying thank you
15. 15.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) greeting first (d) chatting to others
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) saying your name (d) shouting into the phone
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) saying thank you (d) calling at a fair time
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) hanging up suddenly (d) speaking clearly
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “saying your name” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) speaking clearly (d) eating while talking
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) saying thank you
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) noting key details (d) shouting into the phone
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) saying thank you (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.True or false: “calling very late” is a rude phone habit. (a) True (b) False
37. 37.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
38. 38.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “stating why you called” is a polite phone habit. (a) True (b) False

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