Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 537 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) shouting into the phone (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) noting key details (d) chatting to others
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) mumbling your name (d) eating while talking
9. 9.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) stating why you called (d) saying your name
11. 11.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) hanging up suddenly (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “greeting first” is a polite phone habit. (a) True (b) False
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) saying thank you (d) calling very late
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) a noisy background (d) noting key details
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) noting key details (d) eating while talking
23. 23.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
24. 24.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) shouting into the phone (d) hanging up suddenly
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) calling very late (d) hanging up suddenly
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) eating while talking (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling very late (d) greeting first
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) eating while talking (d) shouting into the phone
34. 34.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) shouting into the phone (d) speaking clearly
36. 36.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) asking “Is now okay?” (d) greeting first
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) speaking clearly (d) greeting first

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