Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 538 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) greeting first
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) shouting into the phone (d) speaking clearly
7. 7.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) eating while talking (d) chatting to others
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) chatting to others (d) greeting first
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
13. 13.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) mumbling your name (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) asking “Is now okay?” (d) a noisy background
17. 17.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) stating why you called (d) greeting first
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) asking “Is now okay?” (d) mumbling your name
20. 20.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) shouting into the phone (d) not saying who you are
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
22. 22.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) not saying who you are (d) stating why you called
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) chatting to others (d) noting key details
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) mumbling your name (d) eating while talking
26. 26.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) asking “Is now okay?” (d) calling at a fair time
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) calling very late (d) greeting first
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) noting key details
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
39. 39.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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