Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 539 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
2. 2.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) saying your name (d) speaking clearly
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) saying your name
8. 8.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) saying your name (d) eating while talking
9. 9.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.True or false: “calling very late” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) shouting into the phone (d) saying thank you
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
20. 20.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) saying thank you (d) calling very late
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
27. 27.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
28. 28.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
29. 29.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
31. 31.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) noting key details (d) not saying who you are
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) a noisy background (d) eating while talking
34. 34.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) shouting into the phone (d) chatting to others
35. 35.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) mumbling your name (d) not saying who you are
38. 38.True or false: “noting key details” is a polite phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) saying your name (d) chatting to others

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