Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 540 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
5. 5.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.True or false: “saying your name” is a rude phone habit. (a) True (b) False
8. 8.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
9. 9.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) greeting first (d) chatting to others
11. 11.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) noting key details (d) shouting into the phone
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) hanging up suddenly (d) asking “Is now okay?”
14. 14.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) saying thank you (d) eating while talking
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) asking “Is now okay?” (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) a noisy background
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) not saying who you are (d) asking “Is now okay?”
21. 21.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) a noisy background (d) not saying who you are
23. 23.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) shouting into the phone (d) not saying who you are
25. 25.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
26. 26.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) greeting first (d) shouting into the phone
29. 29.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
30. 30.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) chatting to others (d) a noisy background
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) saying your name (d) greeting first
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) not saying who you are (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) eating while talking (d) speaking clearly
37. 37.True or false: “noting key details” is a rude phone habit. (a) True (b) False
38. 38.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
39. 39.True or false: “greeting first” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) hanging up suddenly (d) eating while talking

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