Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 55 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) saying thank you (d) calling very late
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
5. 5.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) shouting into the phone
12. 12.True or false: “greeting first” is a rude phone habit. (a) False (b) True
13. 13.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
14. 14.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
15. 15.True or false: “saying your name” is a rude phone habit. (a) True (b) False
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) mumbling your name (d) a noisy background
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) calling at a fair time (d) hanging up suddenly
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) noting key details (d) saying thank you
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
22. 22.True or false: “noting key details” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) greeting first (d) stating why you called
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) speaking clearly (d) noting key details
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) noting key details (d) chatting to others
26. 26.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying thank you (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) mumbling your name (d) eating while talking
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) a noisy background (d) shouting into the phone
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) stating why you called
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) asking “Is now okay?” (d) saying thank you
34. 34.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
35. 35.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) calling very late (d) saying your name
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit

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