Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 541 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
5. 5.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
12. 12.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling at a fair time (d) hanging up suddenly
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) noting key details (d) hanging up suddenly
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) hanging up suddenly (d) shouting into the phone
16. 16.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) stating why you called (d) saying your name
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) hanging up suddenly (d) not saying who you are
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) noting key details (d) hanging up suddenly
19. 19.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
20. 20.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
22. 22.True or false: “calling very late” is a rude phone habit. (a) False (b) True
23. 23.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) saying your name (d) a noisy background
27. 27.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) calling at a fair time (d) saying thank you
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) chatting to others (d) not saying who you are
31. 31.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) a noisy background (d) saying thank you
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) chatting to others (d) saying thank you
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) not saying who you are (d) a noisy background
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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