Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 542 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
5. 5.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) hanging up suddenly (d) saying thank you
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) noting key details (d) stating why you called
8. 8.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) noting key details
9. 9.True or false: “greeting first” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) speaking clearly
11. 11.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) greeting first (d) asking “Is now okay?”
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) mumbling your name (d) shouting into the phone
14. 14.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
16. 16.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) calling at a fair time (d) hanging up suddenly
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
19. 19.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
20. 20.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) shouting into the phone (d) saying your name
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) stating why you called (d) mumbling your name
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) saying thank you (d) mumbling your name
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) noting key details (d) calling at a fair time
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) a noisy background (d) greeting first
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) hanging up suddenly (d) not saying who you are
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
38. 38.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students