Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 543 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) saying thank you (d) asking “Is now okay?”
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) stating why you called
5. 5.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) calling very late (d) eating while talking
14. 14.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
15. 15.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) noting key details
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) a noisy background (d) mumbling your name
22. 22.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) stating why you called (d) asking “Is now okay?”
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) greeting first (d) saying thank you
24. 24.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) saying thank you (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) greeting first (d) saying your name
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) saying your name (d) saying thank you
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
30. 30.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) chatting to others (d) saying thank you
34. 34.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) chatting to others (d) stating why you called
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) noting key details (d) shouting into the phone
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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