Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 544 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) saying your name
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) a noisy background (d) hanging up suddenly
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) greeting first (d) speaking clearly
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) mumbling your name
7. 7.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) saying thank you (d) hanging up suddenly
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) eating while talking (d) calling very late
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
14. 14.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) shouting into the phone (d) calling at a fair time
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
21. 21.True or false: “greeting first” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) greeting first
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) shouting into the phone (d) hanging up suddenly
24. 24.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) noting key details
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
31. 31.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
32. 32.True or false: “greeting first” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) saying thank you (d) a noisy background
36. 36.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) stating why you called (d) eating while talking
38. 38.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) not saying who you are (d) eating while talking
39. 39.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students