Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 545 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) calling very late (d) speaking clearly
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
6. 6.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) saying your name (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) shouting into the phone (d) stating why you called
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.True or false: “saying your name” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) hanging up suddenly (d) noting key details
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) saying your name
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) hanging up suddenly (d) eating while talking
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) not saying who you are (d) saying thank you
25. 25.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) chatting to others (d) greeting first
27. 27.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
31. 31.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) stating why you called (d) speaking clearly
33. 33.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
34. 34.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
36. 36.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) not saying who you are (d) a noisy background
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) a noisy background (d) eating while talking
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “noting key details” is a polite phone habit. (a) True (b) False
40. 40.True or false: “a noisy background” is a polite phone habit. (a) False (b) True

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