Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 546 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) eating while talking (d) shouting into the phone
4. 4.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying your name (d) chatting to others
5. 5.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) greeting first
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) greeting first (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) saying your name (d) eating while talking
16. 16.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
19. 19.True or false: “saying your name” is a polite phone habit. (a) False (b) True
20. 20.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) saying your name (d) speaking clearly
21. 21.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) calling very late
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) mumbling your name (d) a noisy background
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) asking “Is now okay?” (d) mumbling your name
25. 25.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) chatting to others (d) noting key details
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) saying your name (d) shouting into the phone
28. 28.True or false: “greeting first” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) hanging up suddenly (d) asking “Is now okay?”
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying your name (d) not saying who you are
31. 31.True or false: “calling very late” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) eating while talking (d) not saying who you are
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) hanging up suddenly (d) chatting to others
38. 38.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) shouting into the phone (d) mumbling your name
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) speaking clearly (d) not saying who you are

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