Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 547 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) saying your name (d) calling very late
4. 4.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
5. 5.True or false: “saying your name” is a polite phone habit. (a) False (b) True
6. 6.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) eating while talking (d) not saying who you are
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) calling very late
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) greeting first (d) shouting into the phone
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
16. 16.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) not saying who you are (d) hanging up suddenly
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling very late (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) calling at a fair time (d) asking “Is now okay?”
19. 19.True or false: “calling very late” is a rude phone habit. (a) False (b) True
20. 20.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) noting key details (d) greeting first
24. 24.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) a noisy background
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) stating why you called
30. 30.True or false: “noting key details” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) shouting into the phone (d) calling at a fair time
33. 33.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) chatting to others (d) calling at a fair time
35. 35.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) eating while talking (d) calling very late
36. 36.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) calling very late (d) saying thank you
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) not saying who you are (c) noting key details (d) saying thank you

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