Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 548 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.True or false: “greeting first” is a rude phone habit. (a) True (b) False
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
4. 4.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
5. 5.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) calling very late (d) shouting into the phone
6. 6.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) chatting to others (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) noting key details (d) eating while talking
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) hanging up suddenly (d) speaking clearly
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
12. 12.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) a noisy background (d) not saying who you are
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) mumbling your name (d) eating while talking
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) a noisy background (d) asking “Is now okay?”
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) greeting first (d) stating why you called
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) eating while talking
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling very late (d) saying thank you
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) saying thank you
22. 22.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) eating while talking (d) greeting first
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) chatting to others (d) saying thank you
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
27. 27.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
28. 28.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) calling at a fair time (d) calling very late
30. 30.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) a noisy background (d) eating while talking
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
32. 32.True or false: “noting key details” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) a noisy background (d) stating why you called
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.True or false: “calling very late” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) speaking clearly (d) saying your name
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit

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