Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 549 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) a noisy background (d) greeting first
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) not saying who you are (d) greeting first
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) noting key details (d) speaking clearly
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
9. 9.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) calling at a fair time (d) greeting first
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) speaking clearly
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
16. 16.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) speaking clearly
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) calling very late (d) not saying who you are
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying thank you (d) mumbling your name
23. 23.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) noting key details (d) not saying who you are
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) eating while talking (d) asking “Is now okay?”
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) noting key details (d) eating while talking
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
28. 28.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
29. 29.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) stating why you called (d) a noisy background
33. 33.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
34. 34.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) stating why you called
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit

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