Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 550 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a polite phone habit. (a) False (b) True
2. 2.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) calling at a fair time (d) saying thank you
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
8. 8.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) chatting to others (d) saying thank you
11. 11.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) saying your name (d) stating why you called
12. 12.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) not saying who you are (d) calling very late
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) calling very late (d) asking “Is now okay?”
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) eating while talking (d) calling very late
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.True or false: “noting key details” is a rude phone habit. (a) True (b) False
18. 18.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying thank you (d) asking “Is now okay?”
20. 20.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) greeting first (d) a noisy background
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) mumbling your name (d) hanging up suddenly
25. 25.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) hanging up suddenly (d) eating while talking
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) hanging up suddenly (d) shouting into the phone
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) shouting into the phone (d) mumbling your name
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) chatting to others
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) asking “Is now okay?” (d) saying your name

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