Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 56 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) saying your name (d) eating while talking
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) asking “Is now okay?” (d) greeting first
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) eating while talking (d) not saying who you are
6. 6.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) calling at a fair time (d) stating why you called
9. 9.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) greeting first (d) saying thank you
11. 11.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) eating while talking (d) calling very late
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
16. 16.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) noting key details (d) calling very late
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
24. 24.True or false: “saying your name” is a polite phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) hanging up suddenly (d) calling very late
26. 26.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) noting key details (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) stating why you called (d) greeting first
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
32. 32.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) mumbling your name (d) greeting first
34. 34.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) saying your name (d) greeting first
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) a noisy background
36. 36.True or false: “noting key details” is a rude phone habit. (a) True (b) False
37. 37.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) not saying who you are (d) calling very late
39. 39.True or false: “noting key details” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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