Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 551 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) saying thank you (d) greeting first
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) saying thank you
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) shouting into the phone
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) a noisy background (d) calling very late
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) stating why you called (d) greeting first
13. 13.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
14. 14.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) mumbling your name (d) eating while talking
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) eating while talking (d) asking “Is now okay?”
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) greeting first (d) speaking clearly
21. 21.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling very late (d) stating why you called
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) hanging up suddenly (d) saying your name
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) saying thank you (d) hanging up suddenly
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) greeting first (d) a noisy background
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) asking “Is now okay?” (d) mumbling your name
32. 32.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
33. 33.True or false: “greeting first” is a polite phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) shouting into the phone (d) eating while talking
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students