Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 552 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) not saying who you are (d) a noisy background
5. 5.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) saying your name (d) calling very late
7. 7.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) greeting first (d) hanging up suddenly
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) asking “Is now okay?” (d) calling very late
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) speaking clearly
14. 14.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) asking “Is now okay?” (d) stating why you called
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) calling very late (d) not saying who you are
23. 23.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
24. 24.True or false: “greeting first” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) saying your name (d) a noisy background
28. 28.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) shouting into the phone (d) saying thank you
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) shouting into the phone (d) asking “Is now okay?”
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
33. 33.True or false: “saying your name” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) not saying who you are (d) stating why you called
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) chatting to others (d) asking “Is now okay?”
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) shouting into the phone (d) saying thank you
39. 39.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
40. 40.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) eating while talking (d) noting key details

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