Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 553 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) greeting first (d) calling at a fair time
5. 5.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying your name (d) eating while talking
7. 7.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
8. 8.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) greeting first (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) noting key details (d) asking “Is now okay?”
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) chatting to others
18. 18.True or false: “greeting first” is a rude phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying your name (d) a noisy background
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) mumbling your name (d) not saying who you are
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) a noisy background (d) saying thank you
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
27. 27.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) mumbling your name
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) mumbling your name (d) not saying who you are
29. 29.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) calling at a fair time (d) eating while talking
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
33. 33.True or false: “saying your name” is a polite phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) mumbling your name (d) noting key details
38. 38.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) greeting first (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) mumbling your name (d) shouting into the phone

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