Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 554 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
5. 5.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
7. 7.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) calling very late (d) saying thank you
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) speaking clearly (d) mumbling your name
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) saying thank you
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) calling very late (d) chatting to others
14. 14.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) chatting to others (d) asking “Is now okay?”
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) noting key details (d) shouting into the phone
16. 16.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
17. 17.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) eating while talking
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) shouting into the phone (d) greeting first
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) not saying who you are (d) noting key details
22. 22.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) noting key details (d) saying your name
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) hanging up suddenly (d) greeting first
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
25. 25.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) calling at a fair time (d) greeting first
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
31. 31.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) not saying who you are (d) a noisy background
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) a noisy background (d) asking “Is now okay?”
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) calling very late (d) noting key details
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
40. 40.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False

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