Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 555 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) stating why you called (d) saying thank you
3. 3.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) calling at a fair time (d) mumbling your name
6. 6.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
7. 7.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
8. 8.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
9. 9.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
11. 11.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) saying thank you (d) calling at a fair time
12. 12.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) noting key details (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) shouting into the phone (d) saying thank you
14. 14.True or false: “greeting first” is a polite phone habit. (a) True (b) False
15. 15.True or false: “noting key details” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) saying thank you (d) stating why you called
19. 19.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) chatting to others (d) speaking clearly
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) hanging up suddenly (d) saying your name
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
29. 29.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) noting key details
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
33. 33.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
36. 36.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) not saying who you are (d) eating while talking
40. 40.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) calling very late (d) mumbling your name

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