Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 556 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
9. 9.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) asking “Is now okay?” (d) mumbling your name
11. 11.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) hanging up suddenly (d) noting key details
12. 12.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) chatting to others (d) calling at a fair time
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) asking “Is now okay?” (d) calling at a fair time
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
20. 20.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling very late (d) calling at a fair time
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
25. 25.True or false: “calling very late” is a polite phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) speaking clearly
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying your name (d) chatting to others
28. 28.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
30. 30.True or false: “greeting first” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) shouting into the phone
36. 36.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) saying your name (d) not saying who you are
38. 38.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) hanging up suddenly (d) calling very late
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) chatting to others

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