Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 557 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) saying thank you (d) stating why you called
2. 2.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) calling at a fair time (d) stating why you called
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) greeting first (d) mumbling your name
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling at a fair time (d) not saying who you are
10. 10.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
11. 11.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) stating why you called (d) speaking clearly
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) hanging up suddenly (d) saying your name
16. 16.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) eating while talking (d) a noisy background
19. 19.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) saying your name (d) mumbling your name
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) not saying who you are (d) chatting to others
22. 22.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) saying thank you (d) chatting to others
26. 26.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) speaking clearly (d) a noisy background
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) calling very late (d) noting key details
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) mumbling your name (d) not saying who you are
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) saying thank you (d) not saying who you are
32. 32.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) saying thank you (d) chatting to others
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “greeting first” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) asking “Is now okay?” (d) calling very late
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) eating while talking (d) chatting to others
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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