Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 558 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) saying thank you (d) chatting to others
4. 4.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling very late (d) calling at a fair time
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) calling at a fair time (d) calling very late
9. 9.True or false: “saying your name” is a rude phone habit. (a) True (b) False
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) greeting first (d) eating while talking
12. 12.True or false: “greeting first” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
17. 17.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
20. 20.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) stating why you called (d) mumbling your name
21. 21.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
22. 22.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
23. 23.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) calling at a fair time (d) stating why you called
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
25. 25.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) saying your name
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) asking “Is now okay?” (d) greeting first
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) greeting first (d) shouting into the phone
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
36. 36.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) chatting to others (d) calling at a fair time
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) calling at a fair time (d) mumbling your name
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) asking “Is now okay?” (d) greeting first

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