Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 559 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) not saying who you are (d) asking “Is now okay?”
2. 2.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
3. 3.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) greeting first (d) saying your name
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) a noisy background (d) hanging up suddenly
6. 6.True or false: “greeting first” is a rude phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying thank you (d) hanging up suddenly
8. 8.True or false: “greeting first” is a polite phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling very late (d) calling at a fair time
13. 13.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) saying thank you (d) calling very late
16. 16.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) speaking clearly (d) eating while talking
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) chatting to others (d) eating while talking
20. 20.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.True or false: “noting key details” is a polite phone habit. (a) True (b) False
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) saying thank you (d) chatting to others
27. 27.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) eating while talking (d) chatting to others
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) greeting first (d) chatting to others
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) not saying who you are (d) speaking clearly
31. 31.True or false: “saying your name” is a rude phone habit. (a) True (b) False
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
33. 33.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) chatting to others (d) not saying who you are
35. 35.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) not saying who you are (d) stating why you called
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) stating why you called (d) chatting to others
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) saying your name (d) not saying who you are

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