Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 560 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) saying thank you (d) stating why you called
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) calling very late (d) a noisy background
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) asking “Is now okay?” (d) calling very late
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) stating why you called (d) saying your name
16. 16.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
20. 20.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) saying your name (d) calling very late
23. 23.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) not saying who you are (d) speaking clearly
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) shouting into the phone (d) a noisy background
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) calling at a fair time
39. 39.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False

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