Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 57 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
2. 2.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling very late (d) saying thank you
5. 5.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying thank you (d) greeting first
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) calling very late
10. 10.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
11. 11.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) stating why you called
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
16. 16.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
21. 21.True or false: “greeting first” is a polite phone habit. (a) True (b) False
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) a noisy background
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) saying your name (d) greeting first
24. 24.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) hanging up suddenly (d) asking “Is now okay?”
25. 25.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) calling at a fair time
26. 26.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) asking “Is now okay?” (d) not saying who you are
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) eating while talking (d) not saying who you are
29. 29.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) a noisy background (d) chatting to others
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) speaking clearly (d) a noisy background
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.True or false: “noting key details” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) noting key details (d) saying your name
40. 40.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on

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