Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 561 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) hanging up suddenly (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) calling very late (d) hanging up suddenly
3. 3.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) a noisy background (d) hanging up suddenly
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) mumbling your name (d) not saying who you are
9. 9.True or false: “saying your name” is a rude phone habit. (a) True (b) False
10. 10.True or false: “calling very late” is a polite phone habit. (a) True (b) False
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) eating while talking
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) saying your name (d) eating while talking
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
18. 18.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) shouting into the phone (d) mumbling your name
19. 19.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
20. 20.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) saying your name (d) asking “Is now okay?”
21. 21.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) a noisy background
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) stating why you called (d) calling very late
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
28. 28.True or false: “calling very late” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) calling very late (d) stating why you called
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) greeting first (d) noting key details
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) calling at a fair time (d) saying your name
34. 34.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
35. 35.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) speaking clearly (d) a noisy background
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) saying your name (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit

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