Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 562 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) calling very late (d) speaking clearly
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “saying your name” is a rude phone habit. (a) False (b) True
12. 12.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
13. 13.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
16. 16.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
17. 17.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) hanging up suddenly (d) saying thank you
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) calling at a fair time (d) saying your name
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) stating why you called (d) eating while talking
22. 22.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
23. 23.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) stating why you called (d) asking “Is now okay?”
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
25. 25.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) asking “Is now okay?” (d) a noisy background
30. 30.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
33. 33.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) eating while talking (d) chatting to others
34. 34.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) not saying who you are
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
37. 37.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) hanging up suddenly (d) calling very late

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