Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 563 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) not saying who you are (d) calling very late
5. 5.True or false: “calling very late” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) chatting to others (d) greeting first
8. 8.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) stating why you called (d) asking “Is now okay?”
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) greeting first (d) shouting into the phone
11. 11.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) not saying who you are (d) saying thank you
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) saying your name (d) a noisy background
19. 19.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) not saying who you are (d) shouting into the phone
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) hanging up suddenly (d) saying your name
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying your name (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) asking “Is now okay?” (d) greeting first
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) calling at a fair time (d) not saying who you are
25. 25.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) greeting first (d) asking “Is now okay?”
28. 28.True or false: “saying your name” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) a noisy background
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) hanging up suddenly (d) not saying who you are
31. 31.True or false: “greeting first” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) mumbling your name (d) noting key details
33. 33.True or false: “noting key details” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) speaking clearly (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) speaking clearly (d) noting key details
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) eating while talking
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times

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