Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 564 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
3. 3.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) chatting to others (d) greeting first
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) mumbling your name
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) eating while talking (d) asking “Is now okay?”
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) stating why you called (d) calling very late
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) a noisy background (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying your name (d) mumbling your name
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) eating while talking (d) not saying who you are
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) asking “Is now okay?” (d) mumbling your name
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
29. 29.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) shouting into the phone (d) a noisy background
31. 31.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) speaking clearly (d) calling very late
32. 32.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
33. 33.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
34. 34.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) calling at a fair time (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) eating while talking (d) chatting to others
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
38. 38.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) shouting into the phone (d) calling at a fair time

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