Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 565 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) speaking clearly
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) a noisy background (d) eating while talking
8. 8.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) eating while talking (d) a noisy background
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) shouting into the phone (d) noting key details
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) hanging up suddenly (d) stating why you called
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) eating while talking (d) greeting first
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) hanging up suddenly (d) greeting first
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) calling very late
30. 30.True or false: “saying your name” is a polite phone habit. (a) False (b) True
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) stating why you called (d) greeting first
33. 33.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) saying thank you (d) asking “Is now okay?”
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) asking “Is now okay?” (d) calling very late
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) not saying who you are
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) asking “Is now okay?” (d) greeting first
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely

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