Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 566 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) False (b) True
2. 2.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) calling at a fair time (d) not saying who you are
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) saying your name (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling at a fair time (d) hanging up suddenly
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) saying your name (d) chatting to others
11. 11.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) speaking clearly (d) stating why you called
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
13. 13.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) eating while talking (d) saying your name
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) calling at a fair time (d) eating while talking
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) asking “Is now okay?” (d) hanging up suddenly
24. 24.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) greeting first (d) calling at a fair time
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) a noisy background (d) not saying who you are
29. 29.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) greeting first (d) calling at a fair time
30. 30.True or false: “calling very late” is a rude phone habit. (a) True (b) False
31. 31.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) saying thank you (d) calling very late
35. 35.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) eating while talking
40. 40.True or false: “calling very late” is a polite phone habit. (a) False (b) True

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