Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 567 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) chatting to others (d) shouting into the phone
2. 2.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) shouting into the phone (d) noting key details
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) asking “Is now okay?” (d) a noisy background
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
8. 8.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) speaking clearly (d) calling at a fair time
10. 10.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) calling very late (d) a noisy background
11. 11.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
15. 15.True or false: “greeting first” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) calling very late (d) noting key details
17. 17.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) a noisy background (d) chatting to others
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) saying your name (d) asking “Is now okay?”
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
22. 22.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) hanging up suddenly (d) mumbling your name
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
25. 25.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) greeting first (d) eating while talking
26. 26.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) mumbling your name (d) chatting to others
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) calling at a fair time (d) chatting to others
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) saying thank you (d) speaking clearly
40. 40.True or false: “a noisy background” is a rude phone habit. (a) True (b) False

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