Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 568 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) not saying who you are (d) calling at a fair time
5. 5.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) eating while talking (d) saying thank you
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) greeting first (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) hanging up suddenly
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
13. 13.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
16. 16.True or false: “noting key details” is a rude phone habit. (a) True (b) False
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) stating why you called (d) calling very late
21. 21.True or false: “saying your name” is a rude phone habit. (a) True (b) False
22. 22.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
26. 26.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
27. 27.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) saying thank you (d) saying your name
28. 28.True or false: “calling very late” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) not saying who you are (d) noting key details
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) saying your name (d) calling very late
33. 33.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) stating why you called (d) saying your name
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) calling at a fair time
35. 35.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) shouting into the phone (d) calling at a fair time
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) a noisy background (d) saying your name
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling very late (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) speaking clearly

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