Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 569 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) noting key details (d) saying your name
2. 2.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying thank you (d) eating while talking
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) saying your name (d) speaking clearly
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) chatting to others (d) saying thank you
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) calling very late (d) saying your name
11. 11.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) stating why you called
15. 15.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) eating while talking (d) mumbling your name
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) noting key details (d) chatting to others
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) not saying who you are (d) a noisy background
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) chatting to others (d) speaking clearly
28. 28.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) chatting to others (d) hanging up suddenly
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
32. 32.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
33. 33.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
37. 37.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) speaking clearly (d) mumbling your name
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) greeting first (d) hanging up suddenly
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) eating while talking (d) not saying who you are
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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