Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 570 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) not saying who you are (d) saying your name
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) stating why you called
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) shouting into the phone (d) not saying who you are
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) asking “Is now okay?”
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) asking “Is now okay?” (d) noting key details
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) not saying who you are (d) mumbling your name
18. 18.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) noting key details
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
23. 23.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) stating why you called (d) not saying who you are
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) speaking clearly (d) calling very late
25. 25.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) greeting first (d) mumbling your name
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) greeting first (d) mumbling your name
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) speaking clearly (d) greeting first
31. 31.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) calling very late (d) a noisy background
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) hanging up suddenly (d) asking “Is now okay?”
35. 35.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) not saying who you are
36. 36.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) greeting first
37. 37.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
38. 38.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) eating while talking (d) noting key details
40. 40.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off

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