Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 58 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) shouting into the phone (d) saying your name
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
5. 5.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) shouting into the phone
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) speaking clearly (d) calling at a fair time
9. 9.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) shouting into the phone (d) noting key details
10. 10.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) mumbling your name (d) saying thank you
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
15. 15.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) asking “Is now okay?” (d) chatting to others
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) mumbling your name (d) saying your name
19. 19.True or false: “calling very late” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) saying your name (d) shouting into the phone
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) calling very late (d) saying thank you
25. 25.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) noting key details
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) chatting to others (d) hanging up suddenly
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) speaking clearly (d) eating while talking
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) chatting to others (d) greeting first
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) speaking clearly (d) greeting first
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) chatting to others (d) greeting first

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