Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 571 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling at a fair time (d) chatting to others
3. 3.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) speaking clearly (d) a noisy background
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) saying thank you (d) shouting into the phone
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) mumbling your name (d) a noisy background
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) eating while talking (d) speaking clearly
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
15. 15.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) a noisy background (d) eating while talking
18. 18.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling at a fair time (d) stating why you called
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) not saying who you are (d) stating why you called
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) calling very late (d) not saying who you are
24. 24.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) saying your name (d) calling very late
27. 27.True or false: “greeting first” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) a noisy background
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) calling very late (d) greeting first
30. 30.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) hanging up suddenly (d) noting key details
36. 36.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) not saying who you are (d) hanging up suddenly
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) eating while talking (d) chatting to others
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes

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