Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 572 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
4. 4.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “saying your name” is a polite phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) asking “Is now okay?” (d) stating why you called
8. 8.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) stating why you called (d) calling very late
9. 9.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
10. 10.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) noting key details (d) mumbling your name
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) speaking clearly (d) calling very late
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) shouting into the phone (d) greeting first
20. 20.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
21. 21.True or false: “saying your name” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) asking “Is now okay?” (d) stating why you called
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) hanging up suddenly
24. 24.True or false: “noting key details” is a polite phone habit. (a) False (b) True
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) eating while talking (d) saying thank you
27. 27.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) eating while talking (d) noting key details
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) hanging up suddenly (d) stating why you called
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) greeting first (d) hanging up suddenly
32. 32.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) hanging up suddenly (d) noting key details
36. 36.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) greeting first (d) a noisy background
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit

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