Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 573 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
2. 2.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) a noisy background (d) saying your name
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) not saying who you are (d) saying thank you
9. 9.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
10. 10.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
14. 14.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
16. 16.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) calling very late (d) not saying who you are
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) not saying who you are (d) hanging up suddenly
18. 18.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) mumbling your name (d) greeting first
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) eating while talking (d) saying thank you
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) speaking clearly (d) saying thank you
33. 33.True or false: “greeting first” is a polite phone habit. (a) True (b) False
34. 34.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) speaking clearly (d) chatting to others
37. 37.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit

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