Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 574 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) greeting first (d) not saying who you are
5. 5.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) not saying who you are (d) hanging up suddenly
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) asking “Is now okay?”
11. 11.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) a noisy background (d) shouting into the phone
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) shouting into the phone (d) mumbling your name
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
16. 16.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) calling at a fair time (d) calling very late
17. 17.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) a noisy background (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) a noisy background (d) eating while talking
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) not saying who you are (d) stating why you called
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.True or false: “saying your name” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) eating while talking (d) greeting first
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) eating while talking
27. 27.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) a noisy background (d) not saying who you are
32. 32.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) chatting to others (d) saying your name
35. 35.True or false: “calling very late” is a rude phone habit. (a) True (b) False
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) noting key details (d) hanging up suddenly
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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