Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 575 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) stating why you called (d) asking “Is now okay?”
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) eating while talking
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
6. 6.True or false: “noting key details” is a rude phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) shouting into the phone (d) not saying who you are
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) eating while talking (d) mumbling your name
12. 12.True or false: “greeting first” is a rude phone habit. (a) True (b) False
13. 13.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) a noisy background
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) a noisy background (d) mumbling your name
17. 17.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) calling at a fair time (d) saying your name
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) not saying who you are (d) saying your name
19. 19.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) saying thank you
20. 20.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) asking “Is now okay?” (d) stating why you called
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling at a fair time (d) not saying who you are
33. 33.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) mumbling your name (d) calling very late
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) shouting into the phone (d) not saying who you are
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) chatting to others (d) not saying who you are

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