Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 576 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying your name (d) not saying who you are
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) greeting first (d) eating while talking
3. 3.True or false: “saying your name” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) chatting to others (d) calling very late
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying thank you (d) hanging up suddenly
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) eating while talking (d) hanging up suddenly
12. 12.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
13. 13.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) calling at a fair time (d) speaking clearly
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
26. 26.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) saying your name (d) calling at a fair time
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) noting key details (d) speaking clearly
30. 30.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
31. 31.True or false: “calling very late” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) not saying who you are
35. 35.True or false: “saying your name” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) stating why you called (d) a noisy background
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) asking “Is now okay?”
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) noting key details
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) saying thank you (d) calling very late

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